Frequently Asked Questions

What are preserved roses?

The process of preserving roses can vary depending on the manufacturer. At Juliet’s Roses, we start with fresh roses, chosen and hand-picked when each rose is at its peak. Our exotic selection of luxury roses are imported quickly to our studios to be dipped in our proprietary, non-toxic solution that is designed to halt the aging process in its tracks. The formula used at Juliet’s Roses ensures that we offer only the best preserved roses to our customers. After our roses are perfectly preserved, they undergo a dying process to either change or enhance their natural color. With a little love and care included, our roses are then shipped directly to your door.


How long do preserved roses last?

Preserved roses from Juliet’s can last up to 3 years, much longer than the 1 year advertised by most other retailers. Our preserved long lasting roses are treated with an exclusive solution and color pigmentation process that ensures our roses maintain their color, freshness, and shape for many years to come. Our roses look, feel, and even smell as wonderful as the day they were picked. 


How do I care for preserved roses?

Surprisingly, our preserved roses are very low maintenance. They require no water to keep their natural beauty and can last up to 3 years with proper care. Here are a few tips to keep your Juliet’s Roses arrangement looking as beautiful as the day they arrived:

  • Do not water your roses.
  • Keep your roses away from direct sunlight.
  • Avoid frequent touching to preserve the integrity of the petals.
  • Do not leave preserved rose boxes outside or in damp environments.
  • To avoid dust and dirt, keep your roses covered with our included lids.
  • To remove dust and dirt, gently blow away dust from a safe distance or wipe away with a soft cloth.
  • Do not use products that can damage the fragile petals.
  • Avoid crushing, pressing, or folding the rose petals.

What is your return policy for preserved roses?

Your specially curated rose box has been made-to-order. Due to the nature of the product and customization, all rose box orders are non-refundable. If you receive your order damaged, you have 72 hours to notify us so that we may remedy the situation. Your complete satisfaction is our highest priority. Please note this return policy is subject to change at any time.